Minimum pay rates for receptionists under the Clerks - Private Sector Award 2020, including base rates, casual rates, penalty rates, and classification levels.
Last verified: 21 May 2026Clerks - Private Sector Award 2020 (MA000002)
Receptionists greet visitors, answer phones, manage appointments, and perform general administrative duties in offices, medical practices, and businesses.
$24.10
Base rate/hr
$30.13
Casual rate/hr
Hourly (Full-Time)
$24.10
Hourly (Casual)
$30.13
Weekly (38hrs)
$915.80
Annual (Full-Time)
$47,621.60
Receptionists in Australia are generally covered by the Clerks - Private Sector Award 2020 (MA000002). This Modern Award sets out the minimum terms and conditions of employment including pay rates, hours of work, rosters, breaks, allowances, penalty rates, and overtime.
Some receptionists may be covered by an enterprise agreement instead, which must provide conditions that are at least as favourable as the award overall (the Better Off Overall Test).
| Level | Description | Base Rate/hr | Casual Rate/hr | Weekly (38hrs) | Annual |
|---|---|---|---|---|---|
| Level 1 | Receptionist (introductory) | $24.10 | $30.13 | $915.80 | $47,621.60 |
| Level 2 | Receptionist (experienced) | $24.73 | $30.91 | $939.74 | $48,866.48 |
| Level 3 | Senior receptionist | $25.68 | $32.10 | $975.84 | $50,743.68 |
| Level 4 | Office coordinator | $27.14 | $33.93 | $1,031.32 | $53,628.64 |
Rates effective from 1 July 2025. Casual rate includes 25% loading.
Casual receptionists receive a 25% casual loading on top of the base hourly rate, increasing the minimum from $24.10/hr to $30.13/hr.
The casual loading compensates for not receiving paid annual leave, personal leave, notice of termination, or redundancy pay. Over a full year, a casual receptionist working 38 hours per week would earn $59,536.88 (before tax and penalty rates).
From 1 July 2024, casual employees who have worked regular hours for at least 6 months can request conversion to permanent employment. Check your casual conversion eligibility →
Part-time receptionists receive the same hourly rate as full-time employees ($24.10/hr) but work fewer than 38 hours per week on a regular, agreed pattern. Part-time employees receive all the same entitlements as full-time employees (annual leave, personal leave, notice, redundancy) on a pro-rata basis.
Junior rates: Under 16: 36%. 16 years: 47.3%. 17 years: 57.3%. 18 years: 68.3%. 19 years: 82.5%. 20 years: 97.7% of the adult rate.
Junior rates are a percentage of the full adult rate. They are designed to recognise that younger employees may have less experience and training.
Penalty rates apply when receptionists work on Saturdays, Sundays, or public holidays. Rates shown are for Level 1 permanent employees ($24.10/hr base).
Saturday
$36.15/hr
1.5x base
Sunday
$48.20/hr
2x base
Public Holiday
$60.25/hr
2.5x base
Casual employees may receive different penalty rate multipliers. Check the full award pay rates for detailed penalty rate tables.
Receptionists should ensure they are classified at the correct level. If you perform duties beyond basic reception (such as bookkeeping or HR tasks), you may be entitled to a higher classification level.
If you earn less than $24.10/hr as a full-time or part-time receptionist, or less than $30.13/hr as a casual, you may be underpaid. You can claim up to 6 years of back pay.
| Job Title | Base Rate | Casual Rate | Annual (FT) | Award |
|---|---|---|---|---|
| Receptionist | $24.10/hr | $30.13/hr | $47,621.60 | MA000002 |
| Admin Officer | $24.73/hr | $30.91/hr | $48,866.48 | MA000002 |
| Accountant | $27.14/hr | $33.93/hr | $53,628.64 | MA000002 |
| Software Developer | $25.68/hr | $32.10/hr | $50,743.68 | MA000002 |
The minimum hourly rate for a receptionist in Australia is $24.10/hr for full-time/part-time employees and $30.13/hr for casuals (including 25% loading) under the Clerks - Private Sector Award 2020. Actual rates may be higher depending on classification level, experience, and any enterprise agreement that applies.
Under the Clerks - Private Sector Award 2020 (MA000002), the minimum wage for a receptionist starts at $24.10/hr (Level 1 adult rate). This equates to $915.80/week or $47,621.60/year for a standard 38-hour week. The national minimum wage is $24.95/hr.
Receptionists in Australia are generally covered by the Clerks - Private Sector Award 2020 (MA000002). This award sets out minimum pay rates, penalty rates, allowances, and other working conditions. Some receptionists may be covered by an enterprise agreement instead, which must meet or exceed the award.
A casual receptionist receives $30.13/hr, which includes the 25% casual loading on top of the $24.10/hr base rate. The casual loading compensates for not receiving paid leave and other permanent employment benefits.
Under the Clerks - Private Sector Award 2020, receptionists receive: Saturday 1.5x ($36.15/hr), Sunday 2x ($48.20/hr), and Public Holiday 2.5x ($60.25/hr) at Level 1 rates.
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