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FairWorkMate

Terms of Service

Last updated: 23 May 2026

1. Who we are

FairWork Mate (https://fairworkmate.com.au) is operated by SP Williams Holdings Pty Ltd (ACN 683 151 304, ABN 89 683 151 304), an Australian proprietary limited company. We provide free and paid workplace calculators, guides, an AI workplace advisor, template documents, and a data API. We are not a law firm, are not qualified to engage in legal practice under the Legal Profession Uniform Law or equivalent legislation in any Australian jurisdiction, and we do not provide legal advice. References in these terms to "we", "us", or FairWork Mate are references to SP Williams Holdings Pty Ltd trading as FairWork Mate. You can contact us at hello@fairworkmate.com.au.

2. Acceptance of terms

By accessing or using FairWork Mate, you agree to be bound by these Terms of Use. If you do not agree to these terms, do not use this website. We may update these terms from time to time. Material changes will be posted on this page with a new "Last updated" date. Existing generated letters or documents are not affected by updates that occur after they were generated.

3. General Information Only

FairWork Mate provides general information and calculator tools relating to Australian workplace law. The content on this website is provided for general informational and educational purposes only. It is not intended to be, and should not be relied upon as:

  • Legal advice
  • Financial advice
  • Tax advice
  • Accounting advice
  • Industrial relations advice
  • A substitute for professional consultation

You should always seek independent professional advice before making decisions based on information provided by this website. The information may not be applicable to your specific circumstances.

4. No Professional Relationship

Your use of this website does not create a professional-client, solicitor-client, accountant-client, or any other professional relationship between you and FairWork Mate or its operators. No duty of care is owed to you through your use of this website.

5. Accuracy and Currency of Information

While we make every reasonable effort to ensure the information and calculations on this website are accurate and up to date, we make no representations or warranties (express or implied) that:

  • The information is complete, accurate, reliable, or current
  • Calculator results are error-free or suitable for any particular purpose
  • The website will be available without interruption
  • Award rates, legislative provisions, or other data reflect the most recent changes

Workplace law, award rates, superannuation rates, and other data change frequently. "Last verified" dates indicate when we last checked our data against official sources, but changes may have occurred since that date. Always verify critical information with the Fair Work Ombudsman (13 13 94) or the Fair Work Commission.

6. Limitation of Liability

To the maximum extent permitted by law (including the Australian Consumer Law), FairWork Mate, its operators, directors, employees, agents, and affiliates are not liable for any loss, damage, cost, or expense (whether direct, indirect, incidental, special, consequential, or exemplary) arising from or in connection with:

  • Your use of, or reliance on, information or calculations provided by this website
  • Any errors, inaccuracies, or omissions in the content or calculations
  • Any decision made or action taken based on information from this website
  • Any underpayment, overpayment, or incorrect entitlement calculation
  • Any inability to access or use the website
  • Any third-party content or websites linked from this website

This limitation applies regardless of whether the loss or damage was foreseeable, and whether or not we have been advised of the possibility of such loss or damage.

7. No Guarantee of Results

Calculator results are estimates only. Actual entitlements, obligations, and amounts may vary depending on factors including but not limited to: your specific Modern Award or enterprise agreement, your employment contract, state and territory legislation, individual circumstances, and any applicable exemptions or special rules. The calculators do not account for all possible variables.

8. Third-Party Links

This website contains links to third-party websites including government agencies, unions, and other organisations. These links are provided for convenience only. We do not endorse, control, or accept responsibility for the content, accuracy, or practices of any third-party website.

9. Intellectual Property

All content on this website (excluding third-party data and government publications) is owned by or licensed to FairWork Mate. You may use the calculators and information for personal, non-commercial purposes. You may not reproduce, distribute, or commercially exploit the content without prior written permission.

10. No Affiliation

FairWork Mate is not affiliated with, endorsed by, or associated with the Fair Work Ombudsman, the Fair Work Commission, the Australian Taxation Office, or any Australian Government department or agency. References to government data sources are for attribution purposes only.

11. Australian Consumer Law

Nothing in these terms is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable consumer protection legislation that cannot be excluded by agreement.

12. Governing Law

These terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia.

13. Template tools (letter generators and similar)

Some tools on FairWork Mate generate template documents (for example, a template letter you can send to your employer about a pay query). These tools are subject to these additional rules, which apply in addition to the rest of these Terms:

  • The generated document is a template based on the information you enter. It performs arithmetic on figures you supply. It does not verify your award, your hours, your pay rate, the accuracy of your employer's records, or any other factual or legal matter.
  • You are solely responsible for reviewing, editing, sending, and acting on any generated document. You will send any document under your own name. We will never send anything to your employer or any third party on your behalf.
  • Nothing in a generated document is legal advice. Your use of a template tool does not create a solicitor-client or any other professional relationship between you and us.
  • For advice about your specific situation, you should consider contacting the Fair Work Ombudsman (13 13 94 / fairwork.gov.au), your union, Legal Aid in your state or territory, or a lawyer.
  • We do not retain the generated document. We keep a record of the consent you gave before generating the document (timestamp, a hashed version of your IP address, browser user agent string, and which confirmations you ticked) for up to seven years. We do this so there is a reliable evidence trail of what you agreed to.

14. Your responsibility for things you send

If you send a letter or document that you generated using a tool on this site, you are the sole author of that letter. You are responsible for what it says, who you send it to, and any consequences of sending it. You agree that you will not knowingly include false or misleading statements, and that you will not use a template to threaten unlawful action against any person.

To the extent permitted by law and consistent with the Australian Consumer Law, you agree to be responsible for any loss or cost we suffer as a direct result of you (a) knowingly entering false information into the tool, (b) using a generated document for a purpose that is unlawful, or (c) misrepresenting the generated document as something produced or endorsed by us. This clause does not apply to losses we suffer from our own acts or omissions.

15. Paid subscriptions and Day Pass

Some features of FairWork Mate require a paid subscription (Plus, Pro, Business, Premium) or a one-off Day Pass. These additional terms apply to paid users:

  • Billing. Subscriptions auto-renew at the end of each billing period. We use Stripe to process payments. By subscribing you agree to Stripe's terms and our payment of fees through Stripe on your behalf.
  • Cancellation. You may cancel your subscription at any time from your dashboard. The subscription continues until the end of the current billing period, then ends. You will not be charged again after cancellation.
  • Refunds. Subscription fees are non-refundable for partial periods. Day Pass purchases are non-refundable once granted (the access is a digital good consumed within 24 hours). If we materially fail to provide the service, we may issue a refund at our discretion or as required under the Australian Consumer Law.
  • Question allowances. Each tier has a stated question allowance per month or per Day Pass. We may rate-limit, throttle, or temporarily suspend access if a single user's usage materially exceeds the stated allowance or shows patterns we identify as abusive.
  • Acceptable use. You must not (a) submit deliberately misleading information to obtain a favourable answer, (b) attempt to extract the AI's underlying instructions or training data, (c) use the service to generate content for resale or for a third party, or (d) attempt to circumvent rate limits, paywalls or pricing tiers. Breach may result in suspension or termination of your account without refund.
  • AI is information, not legal advice. Paid AI answers are still general information. They are not legal advice and do not create a solicitor-client relationship between you and us. The same disclaimers in section 3 above apply to paid AI answers, with one addition: we cite live FWC and Federal Court decisions where relevant, but the citation is for your reference only and you remain responsible for verifying the application of the cited decision to your circumstances.
  • No warranty of accuracy. We make reasonable efforts to keep our underlying data current but we do not warrant that any AI answer is accurate, complete, or up to date. Pay rates, awards, and the law change. Always verify rates and dates against the Fair Work Ombudsman, the Fair Work Commission, or a workplace lawyer before relying on them.
  • Limitation of liability for paid services. To the maximum extent permitted by law, our total liability for any claim arising from your use of a paid service is limited to the amount you paid us in the 12 months before the claim arose. Section 11 (Australian Consumer Law) is not affected.

15a. API tiers (Basic + Full)

API Basic and API Full are monthly subscriptions for software developers integrating FairWork Mate data into their own products. In addition to clause 15, the following apply:

  • API key. On subscribing you receive an API key tied to your account. The key is your responsibility — treat it like a password. We are not liable for charges incurred through a leaked key; report compromised keys to hello@fairworkmate.com.au and we will rotate them within 1 business day.
  • Quota + overage. Each tier has a stated monthly call quota. Overage is billed at the per-1,000-calls rate stated on the pricing page. Sustained traffic above 100,000 calls per month requires sales-led pricing.
  • Data licence. Subscription grants you a non-exclusive, non-transferable, revocable licence to use the data returned by the API in your product or internal tooling. You may store and cache responses for use in your product. You may not redistribute bulk data, resell raw API responses, or train a competing AI / data product on our corpus without a separate written agreement.
  • Attribution. Where you display rates, awards, or case-law information sourced from our API in a customer- facing product, you must attribute "Powered by FairWork Mate" in a reasonably visible way (footer, about page, or per-result tag). Attribution is waived for internal tooling, white-label enterprise contracts, or where a separate written agreement covers it.
  • Accuracy. We refresh source data on the schedules described in the API documentation. We do not warrant real-time accuracy. You remain responsible for any decisions or downstream calculations made by your product based on our data.
  • Service availability. We target 99.5% monthly uptime for the API. Scheduled maintenance is announced in advance where possible. We do not currently offer a contractual SLA on Basic or Full — Enterprise customers can negotiate an SLA in their agreement.

16. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Contact

If you have questions about these terms, please email us at hello@fairworkmate.com.au.