Top priority: High job demands — Moderate (score 9)
Review workloads and deadlines, resource peaks, set realistic targets, and monitor sustained overtime.
High job demands
3 × 3 = 9Moderate
Review workloads and deadlines, resource peaks, set realistic targets, and monitor sustained overtime.
Low job demands
3 × 3 = 9Moderate
Vary and enrich tasks, rotate duties, and use skills so work stays meaningful.
Exposure to traumatic events
3 × 3 = 9Moderate
Limit and rotate exposure, brief staff, and provide proactive support such as EAP and supervision.
Role conflict or lack of role clarity
3 × 3 = 9Moderate
Document clear duties and reporting lines; resolve conflicting instructions from multiple managers.
Low job control
3 × 3 = 9Moderate
Give workers a say over how and when work is done; involve them in scheduling and method.
Poor workplace relationships
3 × 3 = 9Moderate
Set behaviour expectations, address conflict early, and improve team communication.
Poor support from supervisors/managers
3 × 3 = 9Moderate
Train managers to support staff, make support visible, and keep reasonable spans of control.
Poor co-worker support
3 × 3 = 9Moderate
Build teamwork, buddy systems, and accessible help so people are not left to cope alone.
Workplace violence
3 × 3 = 9Moderate
Assess violence/aggression risk, control site access, de-escalation training, and reporting paths.
Bullying
3 × 3 = 9Moderate
Maintain a clear anti-bullying policy, act on reports promptly, and model respectful behaviour.
Harassment, including sexual harassment
3 × 3 = 9Moderate
Meet the positive duty under the Sex Discrimination Act: prevention plan, training, safe reporting.
Inadequate reward and recognition
3 × 3 = 9Moderate
Recognise effort fairly, align reward with contribution, and provide development opportunities.
Hazardous physical working environment
3 × 3 = 9Moderate
Fix the physical conditions driving distress (noise, heat, layout) alongside the psychosocial controls.
Remote or isolated work
3 × 3 = 9Moderate
Schedule regular check-ins, communication systems, and emergency response for people working alone.
Poor organisational justice
3 × 3 = 9Moderate
Use fair, consistent and transparent procedures with a genuine right of reply.
Poor organisational change consultation
3 × 3 = 9Moderate
Consult workers early on change, explain decisions, and give reasonable notice and support.
What the law requires in your jurisdiction
NSW: a PCBU must manage psychosocial risks under the WHS Regulation 2017 (NSW), regs 55A-55D. From 1 July 2026, s26A of the Work Health and Safety Act 2011 (NSW) takes effect on a comply-or-justify basis: a PCBU must comply with an applicable approved code of practice, or manage the risk to an equivalent or higher standard. It is enacted but not in force until 1 July 2026, and a breach is prosecuted through the existing Category 1-3 offences, not the code itself.