Bank of Queensland Pay Rates 2026: Contact Centre, Claims & Award Pay
What Bank of Queensland workers should be paid in 2026 — the Banking, Finance and Insurance Award floor by classification, casual loading, penalties, and where the Bank of Queensland enterprise agreements sit.
Leave & Entitlements Specialist · JD, Monash University — Admitted in Victoria (non-practising)
Who covers Bank of Queensland (BOQ) workers — award or agreement?
Bank of Queensland runs retail and business banking nationally under the BOQ brand, alongside its owner-managed branch network and digital banking operations. Its workforce is almost entirely permanent and majority female, covering branch, contact-centre, lending and head-office roles.
The Banking, Finance and Insurance Award 2020 is the floor for branch and contact-centre roles, with many lending and management roles salaried above it. BOQ has a current registered enterprise agreement — shown below where it applies — which must leave employees better off overall than the award.
The federal awards relevant to Bank of Queensland (BOQ) roles:
- Banking, Finance and Insurance Award 2020 (MA000019)
Workforce snapshot. In its 2024-25 report to the Workplace Gender Equality Agency, Bank Of Queensland Limited declared 3,844 employees — 0.2% casual and 54.5% women. Source: WGEA 2025 Public Data File, data.gov.au (CC-BY 3.0 AU).
Banking, finance and insurance award floor (1 July 2026)
The Banking, Finance and Insurance Award 2020 (MA000019) adult minimums are:
| Classification | Permanent | Casual (incl. 25%) |
|---|---|---|
| Level 1 (entry — clerical, data entry) | $26.97/hr | $33.71/hr |
| Level 2 (customer service, claims processing) | $29.45/hr | $36.81/hr |
| Level 3 (experienced consultant, team senior) | $31.11/hr | $38.88/hr |
| Level 4 (specialist, supervisor) | $32.67/hr | $40.84/hr |
| Level 5 (senior specialist) | $33.99/hr | $42.49/hr |
| Level 6 (manager/professional) | $38.07/hr | $47.59/hr |
Annual salaries in the award are converted to hourly at ÷52.18 weeks ÷38 hours. The award's ordinary hours span 7am–7pm Monday to Friday and 8am–1pm Saturday; work outside that attracts penalties.
Source: Fair Work Commission modern awards pay database, current-operative rates (1 July 2026 annual wage review). Casual figures add the 25% casual loading.
The Bank of Queensland (BOQ) enterprise agreements
Enterprise agreements set rates above the award, with their own classification structures and allowances. Current Bank of Queensland (BOQ) agreements in our corpus (1 in total):
- BOQ Enterprise Agreement 2026 — approved August 2026, nominal expiry 31 August 2029.
We don't reproduce agreement dollar figures here — the agreement covering your site, state and stream is the document to read. Find your agreement, then your classification, then your pay point, and compare it with your payslip. The award tables on this page are the floor every one of these agreements must beat.
Common financial services pay issues at Bank of Queensland (BOQ)
The patterns worth checking on a Bank of Queensland (BOQ) payslip:
- Annualised salaries that don't cover overtime — contact-centre and branch staff regularly working past the award's ordinary span.
- Level 1–2 for experienced consultant work.
- Unpaid log-in time before shifts start and unpaid after-call work.
- Rostered Saturdays without the award or agreement loading.
What to do if your pay looks wrong
Match your payslip to your classification in the agreement (or the award tables above), and price any gap with our back-pay calculator. Raise it in writing with payroll or your manager first — most underpayments are fixed at that step. Unresolved, the Fair Work Ombudsman (13 13 94) recovers underpayments at no cost, up to six years back, and your union can run the claim for you. Not sure which instrument covers you? Ask our AI advisor with your role and location.
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Official resources
General information and estimates only — not legal, financial or tax advice. Always check your specific award, agreement or contract, or a qualified professional, before you rely on the result.
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Former Fair Work Commission Associate (2021–2024) after two years as a plaintiff-side employment paralegal in Melbourne. Juris Doctor from Monash University (2020). Writes about unfair dismissal, leave entitlements, termination, and enterprise bargaining. Admitted in Victoria, currently non-practising. Based in Fitzroy North.