Pay & Wages
AustralianSuper Pay Rates 2026: Contact Centre, Claims & Award Pay
What AustralianSuper workers should be paid in 2026 — the Banking, Finance and Insurance Award floor by classification, casual loading, penalties, and where the AustralianSuper enterprise agreements sit.
Who covers AustralianSuper workers — award or agreement?
AustralianSuper is the country's largest superannuation fund, with a workforce of member service and contact-centre staff, financial advisers, investment professionals, and technology and corporate staff based mainly in Melbourne. Unusually for a financial employer, it has a registered enterprise agreement.
AustralianSuper staff are covered by the fund's enterprise agreement (below), sitting above the Banking, Finance and Insurance Award 2020. The award ladder is tabled below as the floor for member service, administration and contact-centre roles; investment and professional staff sit above the award's top level on contract.
The federal awards relevant to AustralianSuper roles:
- Banking, Finance and Insurance Award 2020 (MA000019)
Workforce snapshot. In its 2024-25 report to the Workplace Gender Equality Agency, The Trustee for AUSTRALIANSUPER declared 1,866 employees — 0% casual and 51.9% women, with 911 in management roles. Source: WGEA 2025 Public Data File, data.gov.au (CC-BY 3.0 AU).
Banking, finance and insurance award floor (1 July 2026)
The Banking, Finance and Insurance Award 2020 (MA000019) adult minimums are:
| Classification | Permanent | Casual (incl. 25%) |
|---|---|---|
| Level 1 (entry — clerical, data entry) | $26.97/hr | $33.71/hr |
| Level 2 (customer service, claims processing) | $29.45/hr | $36.81/hr |
| Level 3 (experienced consultant, team senior) | $31.11/hr | $38.88/hr |
| Level 4 (specialist, supervisor) | $32.67/hr | $40.84/hr |
| Level 5 (senior specialist) | $33.99/hr | $42.49/hr |
| Level 6 (manager/professional) | $38.07/hr | $47.59/hr |
Annual salaries in the award are converted to hourly at ÷52.18 weeks ÷38 hours. The award's ordinary hours span 7am–7pm Monday to Friday and 8am–1pm Saturday; work outside that attracts penalties.
Source: Fair Work Commission modern awards pay database, current-operative rates (1 July 2026 annual wage review). Casual figures add the 25% casual loading.
The AustralianSuper enterprise agreements
Enterprise agreements set rates above the award, with their own classification structures and allowances. Current AustralianSuper agreements in our corpus (1 in total):
- AustralianSuper Pty Ltd Enterprise Agreement 2023-2026 — approved October 2023, nominal expiry 30 June 2026.
We don't reproduce agreement dollar figures here — the agreement covering your site, state and stream is the document to read. Find your agreement, then your classification, then your pay point, and compare it with your payslip. The award tables on this page are the floor every one of these agreements must beat.
Financial services pay issues worth checking on any payslip
General award-compliance issues that come up across the financial services sector. This is a checklist for your own payslip, not a finding about AustralianSuper:
- Annualised salaries that don't cover overtime — contact-centre and branch staff regularly working past the award's ordinary span.
- Level 1–2 for experienced consultant work.
- Unpaid log-in time before shifts start and unpaid after-call work.
- Rostered Saturdays without the award or agreement loading.
What to do if your pay looks wrong
Match your payslip to your classification in the agreement (or the award tables above), and price any gap with our back-pay calculator. Raise it in writing with payroll or your manager first — most underpayments are fixed at that step. Unresolved, the Fair Work Ombudsman (13 13 94) recovers underpayments at no cost, up to six years back, and your union can run the claim for you. Not sure which instrument covers you? Ask our AI advisor with your role and location.
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FairWork Mate is an independent Australian publisher of workplace-rights information. Our content is prepared with AI assistance and draws on primary sources — the Fair Work Act, modern awards, and Fair Work Commission and Fair Work Ombudsman material. It is general information, not legal advice.