What is Crisis Payment?

Crisis Payment is a one-off, non-taxable payment from Services Australia for people facing an extreme circumstance plus severe financial hardship. It covers family and domestic violence, other extreme circumstances (such as your home being destroyed), humanitarian entrants newly arrived in Australia, and release from prison or psychiatric confinement.

How quickly do I need to contact Services Australia?

Contact Services Australia as soon as you can — our understanding is generally within about a week of the event, with a claim lodged within about two weeks of making contact. These day counts aren't confirmed word-for-word on the Services Australia page, so treat them as a guide and confirm your exact timing with Services Australia directly. Don't assume you've missed out — contact them even if time has passed.

I'm experiencing family or domestic violence — where can I get help right now?

1800RESPECT is free, confidential, and available 24 hours a day on 1800 737 732 (or text 0458 737 732). If you're in immediate danger, call 000. Services Australia can also help with Crisis Payment and other support once you're safe to contact them.

Do I need to already be receiving a Centrelink payment to get Crisis Payment?

Crisis Payment eligibility depends on your extreme circumstance and severe financial hardship being confirmed by Services Australia — they assess your full situation. This tool gives you a starting steer, not a final decision, so contact Services Australia to confirm.

Crisis Payment Eligibility Checker

Check whether you may be eligible for a one-off Crisis Payment, and when to contact Services Australia. If family violence is part of your situation, 1800RESPECT is on 1800 737 732, 24/7.

Last verified: 26 July 2026

If family and domestic violence is part of your situation, 1800RESPECT is free, confidential, and available 24/7 on 1800 737 732 (text 0458 737 732). In immediate danger, call 000.

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Crisis Payment Eligibility Checker

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