MA000004Retail
Retail Award
General Retail Industry Award 2020
Who does this award cover?
The Retail Award covers employees working in retail, including the following common roles:
Pay rates by classification
| Classification | Base (per hour) | Casual (+25%) | Weekly (38h) |
|---|---|---|---|
| Retail Employee Level 1 | $27.81 | $34.76 | $1056.78 |
| Retail Employee Level 2 | $28.45 | $35.56 | $1081.10 |
| Retail Employee Level 3 | $28.89 | $36.11 | $1097.82 |
| Retail Employee Level 4 | $29.45 | $36.81 | $1119.10 |
| Retail Employee Level 5 | $30.66 | $38.33 | $1165.08 |
| Retail Employee Level 6 | $31.11 | $38.89 | $1182.18 |
| Retail Employee Level 7 | $32.67 | $40.84 | $1241.46 |
| Retail Employee Level 8 | $33.99 | $42.49 | $1291.62 |
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Penalty rates
How casual overtime is calculated
One of the most common payroll questions under the Retail Award: when a casual works overtime or weekend hours, does the 1.5× or 2× multiplier apply to the base rate, or to the 25%-loaded casual rate? The answer depends on how the award is drafted.
Method for the Retail Award
Additive — penalty % + 25% loading applied to the base rate
Schedule A states overtime rates for casual employees are calculated by adding the 25% casual loading to the full/part-time overtime rates in clause 21.2(c).
| Method | Calculation | Hourly rate |
|---|---|---|
| Additive (used by this award) | $29.45 × 175% | $51.54 |
| Compounded | $36.81 × 150% | $55.22 |
| Separate | $29.45 × 150% | $44.18 |
Break entitlements
| Shift length | Meal break | Rest break | Paid? |
|---|---|---|---|
| Up to 4 hours | — | — | No |
| 4–5 hours | — | 10 min | Yes |
| 5–7 hours | 30 min | 10 min | No |
| 7–10 hours | 60 min | 10 min | No |
| 10+ hours | 60 min | 20 min | No |
More on the Retail Award
Retail Award pay rates 2026-27
Every classification, junior and casual rate, penalty table and rate calculator.
Search enterprise agreements
An enterprise agreement replaces the award where one covers your workplace. Search by employer.
Enterprise agreements in retail
- National Pharmacies Retail Enterprise Agreement 2026
- MilkCo and UWU Dairy Beverage Centre Enterprise Agreement 2026
- HEINEMANN OCEANIA PTY LTD ENTERPRISE AGREEMENT 2026
- Cold Logic Pty Ltd Woolworths Sydney Banana Rooms C12703 Enterprise Agreement
- Metcash Trading Limited South Australia Food & Liquor Enterprise Agreement 2026
- Haigh's Chocolates Retail Enterprise Agreement 2026
Employer pay guides under the Retail Award
Retail Award enforcement cases
Want the full MA000004 document?
This page covers the headline rates, penalties, and break rules. The full award has dozens more clauses: allowances, overtime formulas, rostering rules, dispute procedures, and classification descriptors. FairWork Mate answers plain-English questions grounded on every clause, with a citation back to the award on every answer.
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